People First BPO is about growth Your growth.





BPO services from partners focused on helping you scale

You shouldn’t have to lose opportunities for growth because you don’t have the right people supporting you.

You shouldn’t have to put off scaling because you’re not sure you can take on the task-load – or the cost – that comes with hiring the people you need.

You shouldn’t have to worry about losing customer satisfaction because you’re stretched too thin to provide a level of service you’re proud of.
That's why at PFBPO, we provide:

Outsourced back office support that keeps your business running smoothly

Outsourced customer service support that keeps your customers feeling well-taken-care-of

Happy, well-trained employees dedicated to your work for the long haul - and for more manageable salaries

Educated, English-savvy customer service reps with communication skills polished enough for high-end customers

Partners on the management level who respond within minutes to any question or need

Why clients love People First
Testimonials
A perfect match for my needs.
“I couldn’t focus on growing my company because I was too busy and distracted with hiring employees. I tried many BPO companies, but wasn’t happy. People First was different, a perfect match for my needs. I was able to finally get a grip on my company and start growing - while saving money. I’m now able to deliver highest-level customer service while staying focused on my real role - growing my company."High-caliber communication skills.
“I wanted to fully outsource customer service so I could focus on growing my business. But my clients are generally well-educated, high-level people. I wasn’t sure I could find an overseas outsourcing company who could provide the level of polish in communication my clients would be comfortable with. I was pleasantly surprised by People First’s employees, especially by high-caliber written communication skills. Since setting up my customer service team with People First, I’m headache-free. I have peace of mind knowing that my clients are getting superb customer service while I devote myself fully to growing my business.”Honesty, commitment, excellent service.
"We were struggling to find well-fitting, committed workers. People First was our answer, getting us excellent people and saving us time, money and work along the way. We find People First especially helpful because of their honesty, commitment, and excellent service. We’re also impressed with the environment they create for our employees. Working with them has grown our company and improved our lives.”The BPO vendor who cares
With us, you’re not just another client account. Your growth vision becomes ours. From employees to C-suite, we’re:

Driven
We’re a growth-oriented bunch, constantly learning and sharpening our skills and know-how so we can maximize your BPO investment – and your business growth.

Driven
We’re a growth-oriented bunch, constantly learning and sharpening our skills and know-how so we can maximize your BPO investment – and your business growth.

Trustworthy
We deliver on our promises to the max – on time, everytime, excuse-free. We keep communication with both our clients and team members open, honest, and transparent.

Trustworthy
We deliver on our promises to the max – on time, everytime, excuse-free. We keep communication with both our clients and team members open, honest, and transparent.

Clear
We’re meticulous in making sure everyone knows exactly what’s expected of them – and equally careful about holding team members accountable to fill those expectations.

Clear
We’re meticulous in making sure everyone knows exactly what’s expected of them – and equally careful about holding team members accountable to fill those expectations.

Respectful
Everyone at People First, from clients to employees, is treated with respect and dignity. This culture of care and respect enables our employees to thrive – and invest their enthusiasm, confidence, and professionalism in their work for you.

Respectful
Everyone at People First, from clients to employees, is treated with respect and dignity. This culture of care and respect enables our employees to thrive – and invest their enthusiasm, confidence, and professionalism in their work for you.
Team members you’ll be proud of
Get to know a few of our stellar staff members.
The People First BPO process

Discovery
We learn your business, defining your outsourcing needs and dealing with the technical side of working together successfully.

Candidate- Vetting
We recruit and pre-qualify potential hires, brining you only those well-suited to your needs.

Client Interviews
You interview your pre-vetted candidates, providing feedback until you’ve found team members you’re happy with.

Employee Onboarding
We bring your selected candidates through the PFBPO hiring and training process. Then you provide your business-specific training.

Ongoing Support
We keep your BPO team accountable, productive and well-taken-care of, working with you to ensure you’re maximizing your BPO investment