The smoother, more sustainable way to grow your business

Outsourced back office support that cuts your employee costs, eliminates your HR headaches, and frees you to scale

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You have a vision for your business. You’re ready to scale.

But employee issues are weighing you down.

You’re struggling to find qualified people

You’re watching post-Covid salaries eat up your profits

You keep losing time to HR management headaches

You don’t have the space to house the employees you need

You didn’t go into business to manage employees.

You’re here to build something great.

We’re here to make that possible.

Who We Are

Outsourcing that accelerates your growth

With 25 years’ experience in business leadership, we know how frustrating it is to lose precious time, energy and money to employee management.

That’s why we created People First BPO.

We’re a boutique business process outsourcing company that frees business owners of their HR stresses with our customized, top-quality outsourced back office and customer service support.
Based in the Dominican Republic, we recruit, qualify, manage, and retain polished, savvy local employees that match your company’s needs and culture. That means you get top-quality staff minus the management headaches -and plus significant cost-savings.

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Grow

Speedily

Outsourcing frees you from the tasks of finding and managing employees, so you can use your time to focus on your core competency – and grow your business.

Grow

Sustainably

Outsourced back office support equals cheaper back office support. We’ve helped clients save hundred of thousands of dollars in employee costs. If the price tag of scaling is holding you back, we’re you’re solution.

Grow

Smoothly

We’re like an extension of your office, integrating seamlessly into your existing team. And as you grow, we grow, smoothly adding team members to support your new growth!

Grow

Smartly

Having quality outsourced back office support and customer service help means your business runs more smoothly, your response times shorten, and your customer satisfaction soars!

Your growth is our personal mission

Before working with you, we listen carefully until we deeply understand your business’s needs. If we’re not your best option, we’ll refer you elsewhere. If we are, we’ll become your business consultants, helping you craft a customized BPO strategy that maximizes both your savings and your business growth.
Our service and response times reflect how highly we prioritize your growth. Questions or concerns you have about your outsourced back office support services often get responded to in minutes – day or night.
We don’t just offer “virtual assistants.” We become your virtual office, keeping your team members accountable and productive. We provide the framework they need to channel their full potential toward your growth.
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Nearshore outsourcing: Why the Dominican Republic?

Close to home

Santiago, where we’re based, is a three hour flight from New York, making it easy to visit your teams. And with New York-based management, in-person meetings are even easier.

Schedule Sync

BPO vendors who offer offshore outsourcing, like in Asia, run into communication mishaps because of timezone differences. The Dominican Republic shares a timezone with EST, allowing for smooth, timely communication.

Language Match

Worried about outsourcing customer service because of language differences?
The DR is full of polished English speakers fluent in American culture and mannerisms – key to customer satisfaction.

Rising-star companies need stellar employees

Simple business strategy: the better your staff performs, the more you grow. Here’s how we ensure your People First team members are top performers.

100% Dedicated

Back home, it’s hard to find people with both the talent you want and the dedication you need. Here, you’ll find people who combine serious talent with strong work ethic and a committed, respectful attitude. And since your employees work only for you, that devotion gets channeled to your business full-force.

Growth-focused

Our people are constantly pushing themselves to learn and improve. We focus heavily on helping them maximize their strengths so they can strengthen your competitive advantage. They’re passionate about their work, and personally invested in your growth.

Committed long-term

We do our best to make People First BPO a place people love to work. You won’t have to worry about employee turnover; between our respectful, caring environment, above-average salaries, and vibrant company culture, retention is a virtual non-issue.

Working with us is simple:

You talk, we listen

Join us for a discovery call. We’ll get a full grasp of your needs and help you put together an outsourcingstrategy that matches your growth vision.

We prequalify, you choose

We’ll search for and carefully vet your candidates so when you sit down to interview them, you’ll know you’re looking at top-quality people.

We deliver, you grow

Once you’ve onboarded your employees, hand over all HR responsibilities to us. With stellar back office support minus the people-management headaches, you’ll be free to make your growth vision a reality!

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Here's why businesses love People First

Testimonials

Allowed us to grow significantly.

“We were paying wastefully expensive salaries for simple, repetitive work. It was time for a change. We got great references for People First BPO, and they were true! People First’s hand-holding model means that their managers are ready and waiting to help with any issues that come up. Working with them has saved us money, helped us refine our systems, increased our customer satisfaction, and allowed us to grow significantly.”
Eli Weber, Allways Forwarding Int’l

Diligent and attentive, understanding our needs

“The upper management team at People First BPO is incredibly diligent and attentive. Other companies we looked at just wanted to make sales. Abe was different; he made sure he had a deep understanding of our business’s needs. He has a strong understanding of business in general, and researches any areas he isn’t familiar with to make sure we get our needs met.”
Jacob Bernat, Plaza Management USA

An excellent choice - guilt-free

“I was searching for a source of reliable remote employees who were being held accountable in a strict, well-managed office setting on the one hand, but also being provided with a comfortable environment. People First BPO matched these needs. Their similar time zone and closeness to the US, as well as their friendly, ever-accessible upper management, make them an excellent choice - guilt free.”
Lipa, Mangot Group

Excellently trained, organized, professional

“Busy with daily routine work, I was struggling to develop a clear growth vision for my company. I heard awesome things about PFBPO and decided to give it a try. I loved what I found - every employee is excellently trained, organized, and impressively professional. Working with them has saved me money and allowed my company to grow significantly.”
YoYu Realty and Management
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Some clients who’ve grown with us

Wondering what you need to do to set up successful outsourcing?

The Quick ‘N’ Easy Outsourcing Starter Guide

Which tasks to outsource first

How to create set-it-and-forget-it employee trainings

How to plan ahead so onboarding goes smoothly and successfully

Watch our free video series


3 days. 3 videos. 3 minutes each.

Stop letting employee costs and stresses stunt your business’s growth.

Get the freedom and support you need to scale.

Book a discovery Call +

Many business owners feel like employee costs and management headaches are stunting their growth. At PFBPO, our top-quality nearshore business process outsourcing services cut your costs, save you time, and set you free to scale your business.

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Contact

1-718-534-1280

BuildMyTeam@pfbpo.com

130 Lee Ave, Suite 191

Brooklyn, NY 11211

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